Responsibilities of Harriet Ellis Training Solutions
Harriet Ellis Training Solutions promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.
As part of this professional standard Harriet Ellis Training Solutions will only use suitably qualified instructors to deliver the training solutions. All of the companies Tutors are professionally inducted and certified with a minimum of the General Dental Council Registration number and PTLLS teaching qualification. All Training will be delivered in harmony with agreed course schedules. Harriet Ellis Training Solutions will use its own equipment where possible. Relevant course material will be provided for each student. The student will be expected to provide their own note books and writing tools. Harriet Ellis Training Solutions will endeavour to train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. However Harriet Ellis Training Solutions will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.
Cancellations and refunds for short courses
Please be aware that due to the process of booking instructors and ensuring classes will run on schedule we are unable to give any refunds for any cancellations made after 14 days of booking the course, we have a 14 day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 14 day cooling off period and the level of refund permitted. The 14 working days will start from the booking of the course and the payment of the initial deposit to start the enrolment process.
Course Cancellations procedure for corporate clients
Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day and time then Harriet Ellis Training Solutions agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.
Responsibilities of the Student
All students are expected to arrive on time for every training session and remain until each class is concluded. The student agrees to inform Harriet Ellis Training Solutions of any injuries or illnesses that may put the student or any other course attendee at risk to their health.
Employment & Continuation Policy
Harriet Ellis Training Solutions does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However Harriet Ellis will, where possible, endeavour to assist students that attend courses to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. Harriet Ellis reserve the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by Harriet Ellis Training Solutions. Harriet Ellis will supply daily updates of vacancies from our students. You will be free to contact these vacancies to organise interviews by the way of our Jobs Portal located on our website. Harriet Ellis cannot be held responsible for its client’s requirements or selection criteria at any time.
Harriet Ellis has a strict policy in regards to students finding employment within a Dental Surgery whilst studying on the course. All students must be in a Dental Placement prior to their third scheduled classroom lesson.
In the unlikely event that a student does not find employment prior to their third classroom lesson, the student will have the option of paying a one off continuation fee of £599 in order to continue the qualification until the next examination date. The student will be required to continue studying on the original course that they booked onto and will also receive access to revision pods to help their studies further. Please note that there will be no additional classroom lessons for students.
Failure to service monthly instalment plan
If you have chosen the Instalment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.
In agreeing to these terms and conditions, you are also agreeing to pay on either the 28th of each month or the 2nd of each month (dependent on your choice of payment date) 6 monthly direct debit instalments from the month after your initial deposit is taken to enroll you to your chosen course. These payments are debited from your account for 6 months from your start date.
Should a direct debit payment fail, we will attempt to collect the payment again on or around the 12th of each month.
On choosing the instalment option you agree to the above schedule of payments. The course fees are due in full even if you decide to withdraw from the course. In the event of non-payment of instalments where the instalment is more than 1 week overdue, Harriet Ellis will write to the student requesting a payment and detailing all overdue payments. A further 4 weeks will be granted to pay off the remaining overdue instalments. If no payment is received by the end of the extended period the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification. Any missed payments or insufficient funds on agreed collection date will incur a £40 charge. This charge will only be taken once in any 1 month period.
The direct debits are over a 6 month period and once a course has begun the fees are due in its entirety applying the condition above.
Please note: In the event that a student cancels their direct debits with their own bank before outstanding payments are collected, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance will be due for settlement immediately.
Refugees and Overseas students
Harriet Ellis Training Solutions cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.
Plagiarism
“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.”
Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN. The student will also be subject to an investigation and taken through our disciplinary procedures.
Failure to Attend Classes
It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training Solutions cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.
Harriet Ellis will record, monitor and report on the attendance of all students for all their timetabled classes.
Any absence will be considered to be unauthorized unless there is a valid reason (see Appendix 1).
Student Responsibilities Include:
- Reporting any absence due to illness or other reason to the training office by 09.00am on the first and any subsequent day of absence using the designated email address or contact telephone number as detailed at induction class.
- Leave voicemail messages in the event that no reply is received to a telephone call to the training office.
- Do everything possible to avoid unnecessary absence by making medical appointments outside class time unless it is an emergency.
- Avoid going on holiday during term time.
- Provide medical evidence to the Training office to support absence of more than 5 consecutive classes.
- Give prior notification to the Training office in the event of any foreseen authorized absence.
The following rules are to be followed whilst you are at Harriet Ellis Training Solutions
- Keep the training room, kitchen and toilet facilities clean and tidy. Please pay special care and attention to the training room’s furniture and carpets.
- Do not enter any other offices at any time
- Only smoke in the designated areas outside of the building. No smoking inside the building or toilets.
- Do not leave personal belongings unattended, as Harriet Ellis will not be responsible for theft, loss or damage to property.
- Please switch off all mobile phones whilst in the classroom.
- Please always be considerate to other students whilst you are studying in class.
- In the event of a fire line up calmly by the door with the rest of the class. Proceed calmly to the fire exit and wait in the car park at the front of the building. An onsite fire warden will instruct you.
- Please do not swing on chairs or sit on tables as this could lead too serious accidents.
- If you have any type of accident (however minor) please report it to the course tutor where he will record it in Harriet Ellis Training Solutions accident book
Equal Opportunities
You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training Solutions staff.
Misconduct
Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken: You may not be submitted into the examination or be further supported by the college.
Gross Misconduct will result in expulsion from the course. Harriet Ellis will reserve the right to withhold any rights to appeal.
Examples of behaviour which will give rise to expulsion for gross misconduct are:
- Smoking in the training centre or forbidden places
- Drugs
- Alcohol
- Theft
- Verbal abuse towards the tutor, staff or other students at the training centre
- Violation of Equal Opportunities policy
- Physical abuse toward the tutor, students or any staff member
- Destruction of property in training room or anywhere in the offices.
- Any fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents.
- Unlawful usage of other students contact information gained from illegitimate means e.g.; other students’ emails, presentations, etc.
Grievances
In the event that you have any grievance relating to the training then please follow the steps under the complaints heading
Appendix 1
AUTHORISED AND UNAUTHORISED ABSENCE FOR STUDENTS:
Absences authorised in advance:
Absences should only be authorised in advance when there is a good reason, such as the following:
- A medical appointment which cannot be arranged outside Dental Course hours.
- An urgent need to look after a family member or another person for whom the student has caring responsibilities
- A religious holiday
- A visit to a practice either to attend an open day or for interview
- A career related interview
- A work experience placement which is an integral part of the course
- Participating in a significant extra-curricular activity e.g. taking
- part in a regional or national event
- Attendance at a probation meeting
- Attendance at a funeral
- Severe disruption to a student’s mode of transport (e.g. as a result of industrial action where there is no practical way of getting to the course)
- A driving test
- Approved study leave or examinations.
Unplanned absences
- In deciding whether to approve authorised absence in relation to an unplanned absence, Lecturers/Tutors will be expected to take account of the following:
- The inherent reasonableness of any case
- The number of absences taken by any one individual
- Repetitions of the same reason
- Whether the reason is backed up with evidence
- Where an absence could not be foreseen in advance, if the student does not tell Harriet Ellis as soon as possible on the day in question that he/she will be missing classes, this will normally be treated as unauthorised absence other than in exceptional cases such
- As an emergency situation involving a family member.
Sickness Absence
Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:
- If they have reason to doubt the validity of the case
- If an emerging pattern of non-attendance is identified
- If a student has not reported his/her absence as required by Course regulations
Unacceptable reasons for absence
The following reasons for absence would not generally be acceptable:
- Holidays
- Part-time employment
- Leisure activities
- Birthdays
- Babysitting
- Driving lessons
- Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.
Complaints Policy
If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
Step 1:
Speak to your Customer Service Officer to discuss your views
Step 2:
Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.
Step 3:
If you are still not satisfied then please put your complaint in writing to Hadley Silver, Managing Director. You will receive a response inside seven working days.
The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.
The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.
If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.
STATEMENT OF HEALTH, SAFETY & POLICY
- General Statement
1.1 Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.
The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.
1.2 Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.
- Policy Objectives
2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:
- Provide and maintain a safe, healthy working environment with safe access and outlets;
- Ensure the safety of staff who is mobile workers or those who work from work.
- Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;
- Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
- Provide all necessary safety devices, protective equipment and supervise their use.
- Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
- Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
- Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.
2.2 Staff has a duty to co-operate fully in the operation of this Policy by:
Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.
- Policy Implementation
3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.
3.2 Harriet Ellis shall appoint local advisors competent in Health and Safety who will provide general advice on policy implementation.
3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.
3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.
3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.
3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.
3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.
This policy will be included in the induction of new staff.
Please click on the link below to download our Terms & Conditions
Gold_Standard_Diploma_Terms_and_conditions
Responsibilities of Harriet Ellis Training Solutions
Terms and Conditions for Diploma in Dental Nursing Course Title: Online Course Diploma in Dental Nursing
Duration of Centre support and Re-sit Policy
The total period of learning support from Harriet Ellis Training Solutions is 12 months or leading up to the set of examinations. The 12 month period of support will begin from the date of your online Registration.
The NEBDN exam structure is split into 2 parts i.e. Theory and Practical. A student must pass the Theory part first in order to be automatically entered into the Practical Assessment, which normally takes place 2 months after your Theory exam.
If a student fails the Theory part, you will be entitled to a re-sit at the cost of £150 for the next intake which is either April or November dependent on your original exam date.
If a student passes the Theory but fails the Practical part of the exam then a payment of £300 to re-sit the next available OSCE exam will be charged.
The student will also need to extend their support period to cover them up until the next re-sit exams, this can be done at a discounted cost of £299.00 for the OSCE exam and £599 for the Theory exam. This will include Online Revision Modules along with support and continuation of marking the EROE if required as well as full access to the Student Hub. Please note, this fee does not include the cost of the re-sits.
If a student wishes to rebook the E-learning course (valid for a further 12 months) because within 12 months they have either:
Failed the theory part of the exam, or
Failed to meet the deadline for ROE application form within the 12 months in order to complete the exam that they originally booked the course for or,
Failed to hand in their ROE by the completion deadlines set within the 12 months or,
Failed to hand in their examination application form by the deadline, in order to sit the examination that they originally booked the course for within 12 months a new discounted price of £599.00 Inc. vat will apply access to the Revision Modules and extended deadlines to the E-Learning course.
The Qualification Process
Full qualification of The Diploma in Dental Nursing is achieved by completing the process below; the student recognises that failure to complete any part of the process will result in not successfully becoming qualified as a dental nurse.
Subscribe and complete our E-learning course with an approved Centre (Harriet Ellis Training Solutions are fully approved)
Find a work placement in order to complete the entire record of experience document. Complete all required practical and written assignments from The Record of Experience. Successfully pass both parts of The Diploma in Dental Nursing Examination for Dental Nurses.
Once purchased the Record of experience document is valid for 3 years maximum, please be aware that it is not possible to give time spans to how long it will take each student to complete their individual record of experience documents. You can complete your Record of Experience even if you acquire part time work however this may delay your process.
Examination Fees included in tuition fees
Please note that as from May 2012 all successful candidates will receive a NEBDN qualification badge along with their certificate. Therefore students will not need to apply for and pay extra for this.
NEBDN will conduct a further analysis of costs prior to announcing fees for 2014 and beyond.
Exam applications will be forwarded to the examination board for acceptance on the following conditions: Tuition fees have been paid or are up to date.
The student’s record of experience document has been completed. The student has attended 80 percent of scheduled lessons.
You hold a valid current CPR or Basic Life Support certificate.
Your Mock Exam result shows progressive understanding of the Syllabus.
The requirements listed above are subject to deadlines set by Harriet Ellis Training Solutions. Harriet Ellis Training Solutions reserves the right to set all revised deadlines. All students will also need to have a valid
CPR or Basic life support certificate before being permitted to sit the Diploma examination. Harriet Ellis Training Solutions will offer the CPR or Basic Life Support Course within the first 4 weeks of the Diploma course starting. The price of this online course is included in your enrolment fees.
Your Theory Examination will take place on a Saturday. You will be given a list of Examination Centre’s with your application form, for you to choose from. You will receive an exam notification letter about 4-6 weeks before your exam takes place.
The new exam will be split over two parts, held on two separate occasions. The first part consisting of a written paper, containing 60 Multiple Choice questions (MCQs) and 46 Extended Matching questions (EMQs). The total time allowed for this part will be 2 ½ hours. Candidates who are successful in the written section will automatically be entered to the practical OSCE assessments (Objective Structured Clinical Examinations).
The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course. In your induction, Harriet Ellis Training Solutions will explain all deadlines related to the students to ensure a smooth course experience.
Deferring an Exam
Any student that decides to defer their Theory exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this.
Please note that deferring your OSCE exam will be a different charge. Please contact the office for details.
Deferment policy
Harriet Ellis has offered a deferment policy for our students that enable a student to defer from their original booking onto the next available course in our sequence of cohorts. This opportunity is looked at on a case by case basis and must be confirmed before the course start date and subject to availability. Harriet Ellis are unable to move students after their original course has begun. Please note that if a student is deferred to a later course enrolment, the course fees still need to be paid as per the original direct debit agreement in its entirety. Unfortunately a postponement of the fees will not take place.
Continuation Policy
Harriet Ellis has a strict policy in regards to students finding employment within a Dental Surgery whilst studying on the course. All students must be in a Dental Placement within 3 months of starting their online training. E.g. if online class starts on the 25th March, a student must be in employment no later than the 25th June.
In the unlikely event that a student does not find employment prior to deadline, the student will have the option of paying a one off continuation fee of £599 in order to continue the qualification until the next examination date. The student will be required to continue studying on the original course that they booked onto and will also receive access to revision pods to help their studies further. Please note that there will be no additional classroom lessons for students.
Payment of Course
Payment
All course fees are to be paid in full before a login and starter pack is sent to you for your registration to the Diploma in Dental Nursing course. The course Tuition fee is £2593
Option 1
Full payment made at the time of registration will receive a 10% reduction and the total price will be £2333.70
Option 2 Deposit and interest free instalment option
A deposit of £799 will be paid followed by 6 monthly installments paid by direct debit of £299. The total repayments will be £2593.
Failure to service monthly installment plan.
If you have chosen the Installment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.
In agreeing to these terms and conditions, you are also agreeing to pay on either the 28th of each month or the 2nd of each month (dependent on your choice of payment date) 6 monthly direct debit installments of
£299.00 from the month after your initial deposit is taken to enroll you to your chosen course. These payments are debited from your account for 6 months from your start date.
Should a direct debit payment fail, we will attempt to collect the payment again on or around the 12th of each month.
On choosing the installment option, you agree to the above schedule of payments. Please note: The course fees are due in full even if you decide to withdraw from the course. There will be no recourse to examination fees. In the event of an unsuccessful monthly collection of an installment payment, there will be an additional penalty to pay of £40 on top of your monthly Instalment fee.
Refunds
Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date. The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 14 day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for. The NEBDN hold the right to initially accredit our Training courses and only on acceptance of this initial accreditation will our courses start the tuition of the National Diploma of Dental Nursing Course.
In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email your consultant to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions.
Refunds and Pregnancy
Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 14 day cooling off period Harriet Ellis Training Solutions will refund 50% of any monies that have been paid up to the date of declaration of pregnancy to Harriet Ellis Training Solutions. Where a candidate falls pregnant within 3 months after attending the first scheduled lesson no refund will be given but the candidate will be given the choice of either completing the current course or be moved to a course at a later date. The candidate’s decision to move must be given within 7 days of the declaration.
Cases of pregnancy are to be supported proof in the form of a letter from the candidates GP before any move or refund is given.
Record of Experience
You will be provided with both the date that you must to apply for your Record of Experience and also the date that it will need to be completed by from your designated tutor.
Reminders of your deadlines will be sent to all students throughout the course duration via email.
All students are requested to upload work for the Record of Experience on a regular consistent basis and not just upload all in a short space of time. All work must be completed in Draft form and then sent to your appointed Moderator. You have to upload work over a minimum period of 6 months to comply with the NEBDN regulations.
These will be reminded by the Customer Service Team during your course duration.
Medical advice
You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.
Student Identification
All students are required to produce a copy of their passport with photo ID or Driver’s license with photo ID on registration.
Student Placements
All students are requested to find suitable employment as trainee dental nurses either on a part time or full time basis. This can include voluntary work.
Harriet Ellis Training Solutions is not responsible for finding or arranging student placements. We will supply students with a student username and login once they have enrolled onto the course, which gives them access to Trainee Dental Nurse Vacancies. These vacancies are updated on a daily basis and can be found on the website. The student must make their own interview arrangements with Dental Practices that have supplied us with vacancies. Additionally students are strongly advised that they are responsible for finding suitable employment as a trainee dental nurse and must put forth the necessary effort to find a placement as soon as they can.
Student Induction Pack
On successful registration and passing the online assessment, you will be sent a Harriet Ellis Starter Induction pack for your online Diploma in Dental nursing course. This pack will include a welcome letter and your log in to the Harriet Ellis student Hub. On the hub, you will find your online Levison study book along with a Questions and Answer book and your GDC standards booklet explaining the vital principles for Dental Health Professionals. You will also be able to log in to the available jobs with your student login and apply directly to dental practice looking for Trainee nurses.
Communication between Harriet Ellis and Students
Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Harriet Ellis cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances.
Change of Tutors
Harriet Ellis Training Solutions reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training Solutions do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training Solutions will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.
Study Materials
The student is expected to supply their own pens, pencils, note pads etc that are needed for note taking as well as any additional textbooks and research material.
Refugees and Overseas students
Harriet Ellis Training Solutions cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.
Plagiarism
“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN.
Failure to Attend Classes
It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training Solutions cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.
The following rules are to be followed whilst you are at Harriet Ellis Training Solutions
Equal Opportunities
You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training Solutions staff.
Misconduct
Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken:
- Verbal Warning
- 1st Written
- C) 2nd written
- d) Final written warning
Gross Misconduct will result in an instant dismissal of the course. Examples of gross misconduct are: Smoking in the training centre or forbidden places
Theft
Verbal abuse towards the tutor or staff at the training centre Violation of Equal Opportunities policy
Physical abuse toward the tutor, students or any staff member Destruction of property in training room or anywhere in the offices
Any Fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents
In the event that you have any grievance relating to the training then please follow the steps below: Speak to your tutor to discuss your views
Grievances
If you are not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.
Sickness Absence
Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:
If they have reason to doubt the validity of the case
If an emerging pattern of non-attendance is identified
If a student has not reported his/her absence as required by Course regulations Unacceptable reasons for absence
The following reasons for absence would not generally be acceptable:
Holidays
Part-time employment Leisure activities Birthdays
Babysitting Driving lessons
Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.
Complaints from Students
If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
Step 1: Speak to your Customer Service Officer to discuss your views
Step 2: Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.
Step 3: if you are still not satisfied then please put your complaint in writing to Hadley Silver, Managing Director. You will receive a response inside seven working days.
The student should contact the Managing Director concerned in writing and explain the nature and grounds of the complaint.
The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.
The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.
If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.
STATEMENT OF HEALTH & SAFETY
- General Statement
- Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of
The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.
- Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health &
- Policy Objectives
- Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:
Provide and maintain a safe, healthy working environment with safe access and outlets; ensure the safety of staff who is mobile workers or those who work from work.
Ensure that trainees under its Training Agency are placed in a safe and healthy working environment; Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
Provide all necessary safety devices, protective equipment and supervise their use.
Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.
- Staff has a duty to co-operate fully in the operation of this Policy by:
Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.
- Policy Implementation
- The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet
- Harriet Ellis shall appoint local advisors competent in Health and Safety who will provide general advice on policy
- The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual
- Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety
- The Operational health and Safety manual will give further guidance on arrangements for putting into effect this
- This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least
- This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web
This policy will be included in the induction of new staff.
Responsibilities of Harriet Ellis Training Solutions
Terms and Conditions for Diploma in Dental Nursing Course Title: Online Course Diploma in Dental Nursing
Duration of Centre support and Re-sit Policy
The total period of learning support from Harriet Ellis Training Solutions is 12 months or leading up to the set of examinations. The 12 month period of support will begin from the date of your online Registration.
The NEBDN exam structure is split into 2 parts i.e. Theory and Practical. A student must pass the Theory part first in order to be automatically entered into the Practical Assessment, which normally takes place 2 months after your Theory exam.
If a student fails the Theory part, you will be entitled to a re-sit at the cost of £150 for the next intake which is either April or November dependent on your original exam date.
If a student passes the Theory but fails the Practical part of the exam then a payment of £300 to re-sit the next available OSCE exam will be charged.
The student will also need to extend their support period to cover them up until the next re-sit exams, this can be done at a discounted cost of £299.00 for the OSCE exam and £599 for the Theory exam. This will include Online Revision Modules along with support and continuation of marking the EROE if required as well as full access to the Student Hub. Please note, this fee does not include the cost of the re-sits.
If a student wishes to rebook the E-learning course (valid for a further 12 months) because within 12 months they have either:
Failed the theory part of the exam, or
Failed to meet the deadline for ROE application form within the 12 months in order to complete the exam that they originally booked the course for or,
Failed to hand in their ROE by the completion deadlines set within the 12 months or,
Failed to hand in their examination application form by the deadline, in order to sit the examination that they originally booked the course for within 12 months a new discounted price of £599.00 Inc. vat will apply access to the Revision Modules and extended deadlines to the E-Learning course.
The Qualification Process
Full qualification of The Diploma in Dental Nursing is achieved by completing the process below; the student recognises that failure to complete any part of the process will result in not successfully becoming qualified as a dental nurse.
Subscribe and complete our E-learning course with an approved Centre (Harriet Ellis Training Solutions are fully approved)
Find a work placement in order to complete the entire record of experience document. Complete all required practical and written assignments from The Record of Experience. Successfully pass both parts of The Diploma in Dental Nursing Examination for Dental Nurses.
Once purchased the Record of experience document is valid for 3 years maximum, please be aware that it is not possible to give time spans to how long it will take each student to complete their individual record of experience documents. You can complete your Record of Experience even if you acquire part time work however this may delay your process.
Examination Fees included in tuition fees
Please note that as from May 2012 all successful candidates will receive a NEBDN qualification badge along with their certificate. Therefore students will not need to apply for and pay extra for this.
NEBDN will conduct a further analysis of costs prior to announcing fees for 2014 and beyond.
Exam applications will be forwarded to the examination board for acceptance on the following conditions: Tuition fees have been paid or are up to date.
The student’s record of experience document has been completed. The student has attended 80 percent of scheduled lessons.
You hold a valid current CPR or Basic Life Support certificate.
Your Mock Exam result shows progressive understanding of the Syllabus.
The requirements listed above are subject to deadlines set by Harriet Ellis Training Solutions. Harriet Ellis Training Solutions reserves the right to set all revised deadlines. All students will also need to have a valid
CPR or Basic life support certificate before being permitted to sit the Diploma examination. Harriet Ellis Training Solutions will offer the CPR or Basic Life Support Course within the first 4 weeks of the Diploma course starting. The price of this online course is included in your enrolment fees.
Your Theory Examination will take place on a Saturday. You will be given a list of Examination Centre’s with your application form, for you to choose from. You will receive an exam notification letter about 4-6 weeks before your exam takes place.
The new exam will be split over two parts, held on two separate occasions. The first part consisting of a written paper, containing 60 Multiple Choice questions (MCQs) and 46 Extended Matching questions (EMQs). The total time allowed for this part will be 2 ½ hours. Candidates who are successful in the written section will automatically be entered to the practical OSCE assessments (Objective Structured Clinical Examinations).
The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course. In your induction, Harriet Ellis Training Solutions will explain all deadlines related to the students to ensure a smooth course experience.
Deferring an Exam
Any student that decides to defer their Theory exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this.
Please note that deferring your OSCE exam will be a different charge. Please contact the office for details.
Deferment policy
Harriet Ellis has offered a deferment policy for our students that enable a student to defer from their original booking onto the next available course in our sequence of cohorts. This opportunity is looked at on a case by case basis and must be confirmed before the course start date and subject to availability. Harriet Ellis are unable to move students after their original course has begun. Please note that if a student is deferred to a later course enrolment, the course fees still need to be paid as per the original direct debit agreement in its entirety. Unfortunately a postponement of the fees will not take place.
Continuation Policy
Harriet Ellis has a strict policy in regards to students finding employment within a Dental Surgery whilst studying on the course. All students must be in a Dental Placement within 3 months of starting their online training. E.g. if online class starts on the 25th March, a student must be in employment no later than the 25th June.
In the unlikely event that a student does not find employment prior to deadline, the student will have the option of paying a one off continuation fee of £599 in order to continue the qualification until the next examination date. The student will be required to continue studying on the original course that they booked onto and will also receive access to revision pods to help their studies further. Please note that there will be no additional classroom lessons for students.
Payment of Course
Payment
All course fees are to be paid in full before a login and starter pack is sent to you for your registration to the Diploma in Dental Nursing course. The course Tuition fee is £2593
Option 1
Full payment made at the time of registration will receive a 10% reduction and the total price will be £2333.70
Option 2 Deposit and interest free instalment option
A deposit of £799 will be paid followed by 6 monthly installments paid by direct debit of £299. The total repayments will be £2593.
Failure to service monthly installment plan.
If you have chosen the Installment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.
In agreeing to these terms and conditions, you are also agreeing to pay on either the 28th of each month or the 2nd of each month (dependent on your choice of payment date) 6 monthly direct debit installments of
£299.00 from the month after your initial deposit is taken to enroll you to your chosen course. These payments are debited from your account for 6 months from your start date.
Should a direct debit payment fail, we will attempt to collect the payment again on or around the 12th of each month.
On choosing the installment option, you agree to the above schedule of payments. Please note: The course fees are due in full even if you decide to withdraw from the course. There will be no recourse to examination fees. In the event of an unsuccessful monthly collection of an installment payment, there will be an additional penalty to pay of £40 on top of your monthly Instalment fee.
Refunds
Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date. The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 14 day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for. The NEBDN hold the right to initially accredit our Training courses and only on acceptance of this initial accreditation will our courses start the tuition of the National Diploma of Dental Nursing Course.
In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email your consultant to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions.
Refunds and Pregnancy
Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 14 day cooling off period Harriet Ellis Training Solutions will refund 50% of any monies that have been paid up to the date of declaration of pregnancy to Harriet Ellis Training Solutions. Where a candidate falls pregnant within 3 months after attending the first scheduled lesson no refund will be given but the candidate will be given the choice of either completing the current course or be moved to a course at a later date. The candidate’s decision to move must be given within 7 days of the declaration.
Cases of pregnancy are to be supported proof in the form of a letter from the candidates GP before any move or refund is given.
Record of Experience
You will be provided with both the date that you must to apply for your Record of Experience and also the date that it will need to be completed by from your designated tutor.
Reminders of your deadlines will be sent to all students throughout the course duration via email.
All students are requested to upload work for the Record of Experience on a regular consistent basis and not just upload all in a short space of time. All work must be completed in Draft form and then sent to your appointed Moderator. You have to upload work over a minimum period of 6 months to comply with the NEBDN regulations.
These will be reminded by the Customer Service Team during your course duration.
Medical advice
You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.
Student Identification
All students are required to produce a copy of their passport with photo ID or Driver’s license with photo ID on registration.
Student Placements
All students are requested to find suitable employment as trainee dental nurses either on a part time or full time basis. This can include voluntary work.
Harriet Ellis Training Solutions is not responsible for finding or arranging student placements. We will supply students with a student username and login once they have enrolled onto the course, which gives them access to Trainee Dental Nurse Vacancies. These vacancies are updated on a daily basis and can be found on the website. The student must make their own interview arrangements with Dental Practices that have supplied us with vacancies. Additionally students are strongly advised that they are responsible for finding suitable employment as a trainee dental nurse and must put forth the necessary effort to find a placement as soon as they can.
Student Induction Pack
On successful registration and passing the online assessment, you will be sent a Harriet Ellis Starter Induction pack for your online Diploma in Dental nursing course. This pack will include a welcome letter and your log in to the Harriet Ellis student Hub. On the hub, you will find your online Levison study book along with a Questions and Answer book and your GDC standards booklet explaining the vital principles for Dental Health Professionals. You will also be able to log in to the available jobs with your student login and apply directly to dental practice looking for Trainee nurses.
Communication between Harriet Ellis and Students
Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Harriet Ellis cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances.
Change of Tutors
Harriet Ellis Training Solutions reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training Solutions do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training Solutions will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.
Study Materials
The student is expected to supply their own pens, pencils, note pads etc that are needed for note taking as well as any additional textbooks and research material.
Refugees and Overseas students
Harriet Ellis Training Solutions cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.
Plagiarism
“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN.
Failure to Attend Classes
It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training Solutions cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.
The following rules are to be followed whilst you are at Harriet Ellis Training Solutions
Equal Opportunities
You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training Solutions staff.
Misconduct
Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken:
- Verbal Warning
- 1st Written
- C) 2nd written
- d) Final written warning
Gross Misconduct will result in an instant dismissal of the course. Examples of gross misconduct are: Smoking in the training centre or forbidden places
Theft
Verbal abuse towards the tutor or staff at the training centre Violation of Equal Opportunities policy
Physical abuse toward the tutor, students or any staff member Destruction of property in training room or anywhere in the offices
Any Fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents
In the event that you have any grievance relating to the training then please follow the steps below: Speak to your tutor to discuss your views
Grievances
If you are not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.
Sickness Absence
Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:
If they have reason to doubt the validity of the case
If an emerging pattern of non-attendance is identified
If a student has not reported his/her absence as required by Course regulations Unacceptable reasons for absence
The following reasons for absence would not generally be acceptable:
Holidays
Part-time employment Leisure activities Birthdays
Babysitting Driving lessons
Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.
Complaints from Students
If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
Step 1: Speak to your Customer Service Officer to discuss your views
Step 2: Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.
Step 3: if you are still not satisfied then please put your complaint in writing to Hadley Silver, Managing Director. You will receive a response inside seven working days.
The student should contact the Managing Director concerned in writing and explain the nature and grounds of the complaint.
The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.
The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.
If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.
STATEMENT OF HEALTH & SAFETY
- General Statement
- Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of
The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.
- Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health &
- Policy Objectives
- Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:
Provide and maintain a safe, healthy working environment with safe access and outlets; ensure the safety of staff who is mobile workers or those who work from work.
Ensure that trainees under its Training Agency are placed in a safe and healthy working environment; Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
Provide all necessary safety devices, protective equipment and supervise their use.
Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.
- Staff has a duty to co-operate fully in the operation of this Policy by:
Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.
- Policy Implementation
- The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet
- Harriet Ellis shall appoint local advisors competent in Health and Safety who will provide general advice on policy
- The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual
- Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety
- The Operational health and Safety manual will give further guidance on arrangements for putting into effect this
- This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least
- This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web
This policy will be included in the induction of new staff.
Responsibilities of Harriet Ellis Training & Recruitment Group
Harriet Ellis Training & Recruitment Group promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.
As part of this professional standard Harriet Ellis Training & Recruitment Group will only use suitably qualified instructors to deliver the training solutions. All of the companies Tutors are professionally inducted and certified with a minimum of the General Dental Council Registration number and PTLLS teaching qualification. All Training will be delivered in harmony with agreed course schedules. Harriet Ellis Training & Recruitment Group will use its own equipment where possible. Relevant course material will be provided for each student. The student will be expected to provide their own note books and writing tools. Harriet Ellis Training & Recruitment Group will endeavour to Train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. However Harriet Ellis Training & Recruitment Group will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.
Cancellations and refunds for short courses
Please be aware that due to the process of booking instructors and ensuring classes will run on schedule we are unable to give any refunds for any cancellations made after 14 days of booking the course, we have a 14 day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 14 day cooling off period and the level of refund permitted. The 14 days will start from the booking of the course and the payment of the initial deposit to start the enrollment process.
Course Cancellations procedure for corporate clients
Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day and time then Harriet Ellis Training & Recruitment Group agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.
Responsibilities of the Student
The student agrees to inform Harriet Ellis Training & Recruitment Group of any injuries or illnesses that may put the student or any other course attendee at risk to their health.
Employment
Harriet Ellis Training & Recruitment Group does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However Harriet Ellis will, where possible, endeavour to assist students that attend courses to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. Harriet Ellis reserve the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by Harriet Ellis Training & Recruitment Group. Harriet Ellis will supply daily updates of vacancies from our students. You will be free to contact these vacancies to organise interviews by the way of our Jobs Portal located on our website. Harriet Ellis cannot be held responsible for its client’s requirements or selection criteria at any time.
The Qualification Process
Full qualification of Post Graduate Dental Radiography is achieved by completing the process below; the student recognises that failure to complete any part of the process will result in not successfully passing the Dental Radiography Course.
Subscribe and complete our E-learning course with an approved centre (Harriet Ellis Training & Recruitment Group are fully approved)
In order to undertake the qualification, The Student must be either a qualified dental nurse, therapist or hygienist. All Students Must:
a) Be registered with the General Dental Council
b) Have the support of their employing dentist to act as supervisor and validate
The workplace activities for the Record of Competence
c) Be registered with an approved Training Provider
Find a work placement in order to complete the entire record of experience document.
Complete all required practical and written assignments from The Record of Competence.
Successfully pass both parts of Dental Radiography Examination.
Once purchased the Record of Competence document is valid for 3 years maximum, please be aware that it is not possible to give time spans to how long it will take each student to complete their individual record of experience documents. You can complete your Record of Competence even if you acquire part time work however this may delay your process.
Examination Fees
All students will need to pay the exam fee to sit the Dental Radiography Exam. This examination fee is will need to be submitted to Harriet Ellis Training & Recruitment Group in order to cover the costs of exams. You will be notified of the submission deadline which is usually 2-3 months prior to the written exam. There will be an admin fee of £75 in order to process this application only payable together with the exam fee.
Exam applications will be forwarded to the examination board for acceptance on the following conditions:
- Examination and administration fees have been paid
- The student’s record of experience document has been completed
- You have completed all modules and successfully passed all assessments on your E-learning Course
The requirements listed above are subject to deadlines set by Harriet Ellis Training & Recruitment Group. Harriet Ellis Training & Recruitment Group reserve the right to set these deadlines. All students will also need to have a valid CPR or Basic life support certificate before being permitted to sit the examination. Harriet Ellis Training & Recruitment Group offers these mandatory courses. Your Theory Examination will take place on a Saturday. You will be given a list of Examination Centre’s with your application form, for you to choose from. You will receive an exam notification letter about 4-6 weeks before your exam takes place.
The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course as well as having form online to submit. You will find information relating to each form and an induction to your course on your E-learning Course.
Payment of Course fees
Option 1 Full Payment
All course fees are to be paid in full before a login and starter pack is sent to you for your registration to the Dental Radiography course. The full price of the course is £805 incl. of vat and must be completed within 12 months of registration. This price is inclusive of the NEBDN exam fee.
Deferring an Exam
Any student that decides to defer their exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this.
Extending the course
When a student has to extend their support period to cover them up until the next re-sit exams, this can be done at a discounted cost of £299.00 including vat. This will include full tutor support and continuation of marking the EROE if required as well as full access to the Student Hub. Please note, this fee does not include the cost of any re sits for the exams. To resit an exam the fee is £175.00 + £75 admin fee
Refunds
Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date. The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 14 day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for. The NEBDN hold the right to initially accredit our Training courses and only on acceptance of this initial accreditation will our courses start the tuition of the Dental Radiography Course.
In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email your consultant to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions.
Refunds and Pregnancy
Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 14 day cooling off period Harriet Ellis Training & Recruitment Group will refund 50% of any monies that have been paid up to the date of declaration of pregnancy to Harriet Ellis Training & Recruitment Group. Where a candidate falls pregnant within 3 months after attending the first scheduled lesson no refund will be given but the candidate will be given the choice of either completing the current course or be moved to a course at a later date. The candidate’s decision to move must be given within 7 days of the declaration.
Cases of pregnancy are to be supported proof in the form of a letter from the candidates GP before any move or refund is given.
Record of Competence
The course fee is not either partly or fully refundable to you at any point that you decide to stop working through the online training course.
You are confirming when signing these terms and conditions that you are agreeing to pay £805 inclusive of VAT for the cost of the course.
There will be no additional fee charged for a copy of the record of experience which is a mandatory requirement by the NEBDN for you to complete the Course.
Medical advice
You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.
Student Identification
All students are required to produce a copy of their passport with photo ID or Drivers license with photo ID on registration.
Student Placements
All students must be working in a Dental Practice in order to enrol onto the Dental Radiography Course.
Harriet Ellis Training & Recruitment Group is not responsible for finding or arranging student placements.
Student Induction Pack
On successful registration and passing the online assessment, you will be sent a Harriet Ellis Starter Induction pack for your online Dental Radiography Course. This pack will include a welcome letter, your Levison study book along with a Questions and Answer book and your GDC standards booklet explaining the vital principles for Dental Health Professionals. As soon as you receive this pack you will be able to log in to the available jobs with your student login.
Communication between Harriet Ellis and Students
Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Harriet Ellis cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances.
Change of Tutors
Harriet Ellis Training & Recruitment Group reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training & Recruitment Group do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training & Recruitment Group will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.
Refugees and Overseas students
Harriet Ellis Training & Recruitment Group cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.
Plagiarism
“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN.
Failure to Attend Classes
It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training & Recruitment Group cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.
The following rules are to be followed whilst you are at Harriet Ellis Training Solutions
Equal Opportunities
You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training Solutions staff.
Misconduct
Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken:
a) Verbal Warning
b) 1st Written
C) 2nd written
d) Final written warning
Gross Misconduct will result in an instant dismissal of the course. Examples of gross misconduct are:
- Smoking in the training centre or forbidden places
- Drugs
- Theft
- Verbal abuse towards the tutor or staff at the training centre
- Violation of Equal Opportunities policy
- Physical abuse toward the tutor, students or any staff member
- Destruction of property in training room or anywhere in the offices
- Any Fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents
- In the event that you have any grievance relating to the training then please follow the steps below:
- Speak to your tutor to discuss your views
Sickness Absence
Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:
- If they have reason to doubt the validity of the case
- If an emerging pattern of non-attendance is identified
- If a student has not reported his/her absence as required by Course regulations
Unacceptable reasons for absence
The following reasons for absence would not generally be acceptable:
- Holidays
- Part-time employment
- Leisure activities
- Birthdays
- Babysitting
- Driving lessons
Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.
Complaints from Students
If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
Step 1:
Speak to your Customer Service Officer to discuss your views
Step 2:
Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.
Step 3:
if you are still not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.
The student should contact the Company Director concerned in writing and explain the nature and grounds of the complaint.
The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.
The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.
If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.
STATEMENT OF HEALTH, SAFETY & POLICY
1. General Statement
1.1 Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.
The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.
1.2 Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.
2. Policy Objectives
2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:
- Provide and maintain a safe, healthy working environment with safe access and outlets;
- Ensure the safety of staff who is mobile workers or those who work from work.
- Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;
- Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
- Provide all necessary safety devices, protective equipment and supervise their use.
- Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
- Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
- Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.
2.2 Staff has a duty to co-operate fully in the operation of this Policy by:
- Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
- Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
- Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.
3. Policy Implementation
3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.
3.2 Harriet Ellis shall appoint local advisers competent in Health and Safety who will provide general advice on policy implementation.
3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.
3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.
3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.
3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.
3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.
This policy will be included in the induction of new staff.
Responsibilities of Harriet Ellis Training & Recruitment Group
Harriet Ellis Training & Recruitment Group promises to deliver the Training solutions to professional standards which are in accord with an agreed course syllabus.
As part of this professional standard Harriet Ellis Training & Recruitment Group will only use suitably qualified instructors to deliver the training solutions. All of the companies Tutors are professionally inducted and certified with a minimum of the General Dental Council Registration number and PTLLS teaching qualification. All Training will be delivered in harmony with agreed course schedules. Harriet Ellis Training & Recruitment Group will use its own equipment where possible. Relevant course material will be provided for each student. The student will be expected to provide their own note books and writing tools. Harriet Ellis Training & Recruitment Group will endeavour to Train all students to a high standard and that all reasonable efforts will be made to help students that find learning in a course environment challenging through carrying out alternative teaching formats where possible. However Harriet Ellis Training & Recruitment Group will not be liable for students who fail to achieve the desired standards through a lack of application, attendance or learning difficulties.
Cancellations and refunds for short courses
Please be aware that due to the process of booking instructors and ensuring classes will run on schedule we are unable to give any refunds for any cancellations made after 14 days of booking the course, we have a 14 day cooling off period where a 50% refund of the deposit paid will be given. A failure to sign this agreement will not affect the 14 day cooling off period and the level of refund permitted. The 14 days will start from the booking of the course and the payment of the initial deposit to start the enrollment process.
Course Cancellations procedure for corporate clients
Cancellations for any course that is part of this agreement must be made at least 48 hours in advance by telephone and confirmed by e-mail. In the event that a course cannot be run at the agreed day and time then Harriet Ellis Training & Recruitment Group agree to notify the client 48 Hours in advance of such a cancellation and will provide an alternative course date.
Responsibilities of the Student
The student agrees to inform Harriet Ellis Training & Recruitment Group of any injuries or illnesses that may put the student or any other course attendee at risk to their health.
Employment
Harriet Ellis Training & Recruitment Group does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However Harriet Ellis will, where possible, endeavour to assist students that attend courses to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. Harriet Ellis reserve the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by Harriet Ellis Training & Recruitment Group. Harriet Ellis will supply daily updates of vacancies from our students. You will be free to contact these vacancies to organise interviews by the way of our Jobs Portal located on our website. Harriet Ellis cannot be held responsible for its client’s requirements or selection criteria at any time.
The Qualification Process
Full qualification of Post Graduate Oral Health Education is achieved by completing the process below; the student recognises that failure to complete any part of the process will result in not successfully passing the Oral Health Education Course.
Subscribe and complete our E-learning course with an approved centre (Harriet Ellis Training & Recruitment Group are fully approved)
In order to undertake the qualification, The Student must be either a qualified dental nurse, therapist or hygienist. All Students Must:
a) Be registered with the General Dental Council
b) Have the support of their employing dentist to act as supervisor and validate
The workplace activities for the Record of Competence
c) Be registered with an approved Training Provider
Find a work placement in order to complete the entire record of experience document.
Complete all required practical and written assignments from The Record of Competence.
Successfully pass both parts of Oral Health Education Examination.
Once purchased the Record of Competence document is valid for 3 years maximum, please be aware that it is not possible to give time spans to how long it will take each student to complete their individual record of experience documents. You can complete your Record of Competence even if you acquire part time work however this may delay your process.
Examination Fees
All students will need to pay the exam fee to sit the Oral Health Education Exam. This examination fee is will need to be submitted to Harriet Ellis Training & Recruitment Group in order to cover the costs of exams. You will be notified of the submission deadline which is usually 2-3 months prior to the written exam. There will be an admin fee of £75 in order to process this application only payable together with the exam fee.
Exam applications will be forwarded to the examination board for acceptance on the following conditions:
- Examination and administration fees have been paid
- The student’s record of experience document has been completed
- You have completed all modules and successfully passed all assessments on your E-learning Course
The requirements listed above are subject to deadlines set by Harriet Ellis Training & Recruitment Group. Harriet Ellis Training & Recruitment Group reserve the right to set these deadlines. All students will also need to have a valid CPR or Basic life support certificate before being permitted to sit the examination. Harriet Ellis Training & Recruitment Group offers these mandatory courses. Your Theory Examination will take place on a Saturday. You will be given a list of Examination Centre’s with your application form, for you to choose from. You will receive an exam notification letter about 4-6 weeks before your exam takes place.
The candidate will complete all paperwork related to the exam. Harriet Ellis customer service will then submit these applications before the appropriate deadline. You will be given forms by our customer service department to complete in due course as well as having form online to submit. You will find information relating to each form and an induction to your course on your E-learning Course.
Payment of Course fees
Option 1 Full Payment
All course fees are to be paid in full before a login and starter pack is sent to you for your registration to the Oral Health Education course. The full price of the course is £805 incl. of vat and must be completed within 12 months of registration. This price is inclusive of the NEBDN exam fee.
Deferring an Exam
Any student that decides to defer their exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this.
Extending the course
When a student has to extend their support period to cover them up until the next re-sit exams, this can be done at a discounted cost of £299.00 including vat. This will include full tutor support and continuation of marking the EROE if required as well as full access to the Student Hub. Please note, this fee does not include the cost of any re sits for the exams. To resit an exam the fee is £175.00 + £75 admin fee
Refunds
Registration is counted from the day a deposit is paid and therefore the refund period also starts from that date. The only time that Harriet Ellis agrees to refund the course fee is if we decide not to run or cancel the course. There is a 14 day cooling off period when purchasing the course where in there will be a refund less an administration charge of 50% of the deposit made. Students will receive a full refund on any Holding deposits or full balances that have been paid for in advance of any training course in the event that Harriet Ellis does not receive initial accreditation for any new courses or locations that they may apply for. The NEBDN hold the right to initially accredit our Training courses and only on acceptance of this initial accreditation will our courses start the tuition of the Oral Health Education Course.
In the unlikely event that a class is delayed, you will have the option of receiving a full refund should you decide to cancel if you are unable to attend the new start date. You will need to email your consultant to confirm your cancellation. On agreeing to the delay and continuing with your enrolment you remain bound by the terms and conditions.
Refunds and Pregnancy
Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 14 day cooling off period Harriet Ellis Training & Recruitment Group will refund 50% of any monies that have been paid up to the date of declaration of pregnancy to Harriet Ellis Training & Recruitment Group. Where a candidate falls pregnant within 3 months after attending the first scheduled lesson no refund will be given but the candidate will be given the choice of either completing the current course or be moved to a course at a later date. The candidate’s decision to move must be given within 14 days of the declaration.
Cases of pregnancy are to be supported proof in the form of a letter from the candidates GP before any move or refund is given.
Record of Competence
The course fee is not either partly or fully refundable to you at any point that you decide to stop working through the online training course.
You are confirming when signing these terms and conditions that you are agreeing to pay £805 inclusive of VAT for the cost of the course.
There will be no additional fee charged for a copy of the record of experience which is a mandatory requirement by the NEBDN for you to complete the Course.
Medical advice
You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that you’re anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.
Student Identification
All students are required to produce a copy of their passport with photo ID or Drivers license with photo ID on registration.
Student Placements
All students must be working in a Dental Practice in order to enrol onto the Oral Health Education Course.
Harriet Ellis Training & Recruitment Group is not responsible for finding or arranging student placements.
Communication between Harriet Ellis and Students
Instructors and administration staff will make every effort to inform students as to any changes that may occur during the course, however as a centre Harriet Ellis cannot be held responsible information that a student has not become aware of due to absence, incomplete forms being filled in, change of postal address, change of e-mail address, change of telephone numbers where the student has failed to inform the centre of such changes in their circumstances.
Change of Tutors
Harriet Ellis Training & Recruitment Group reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. Harriet Ellis Training & Recruitment Group do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence Harriet Ellis Training & Recruitment Group will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to Harriet Ellis or a failure of the student to access any messages left for them by Harriet Ellis Staff members.
Refugees and Overseas students
Harriet Ellis Training & Recruitment Group cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.
Plagiarism
“Plagiarism is the process of taking another person’s work, ideas or words and using them as if they were your own.” Any student found guilty of plagiarism will not be put forward for examination with the Examination Board or have their record of experience document submitted to the NEBDN.
Failure to Attend Classes
It is in the student’s interests to attend all scheduled classes on this course. Harriet Ellis Training & Recruitment Group cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.
The following rules are to be followed whilst you are at Harriet Ellis Training Solutions
Equal Opportunities
You will meet a variety of other students from different backgrounds and different levels of ability. We are committed to ensuring that everybody is treated equally and fairly, regardless of age, sex, ethnic origins, background or disability. In line with our policy you must treat everybody with whom you come into contact with respect. Should you experience any discrimination or harassment then please come and talk to a member of Harriet Ellis Training Solutions staff.
Misconduct
Good discipline is essential to the smooth running of the course. If you are found guilty of misconduct i.e.: consistent poor timekeeping, attendance, homework etc, the following steps may be taken:
a) Verbal Warning
b) 1st Written
C) 2nd written
d) Final written warning
Gross Misconduct will result in an instant dismissal of the course. Examples of gross misconduct are:
- Smoking in the training centre or forbidden places
- Drugs
- Theft
- Verbal abuse towards the tutor or staff at the training centre
- Violation of Equal Opportunities policy
- Physical abuse toward the tutor, students or any staff member
- Destruction of property in training room or anywhere in the offices
- Any Fraudulent signing of documents for e.g. ROE registration forms or ROE tracking documents
- In the event that you have any grievance relating to the training then please follow the steps below:
- Speak to your tutor to discuss your views
Sickness Absence
Tutors/Lecturers will be expected to reject applications for authorised sickness absence in the following circumstances:
- If they have reason to doubt the validity of the case
- If an emerging pattern of non-attendance is identified
- If a student has not reported his/her absence as required by Course regulations
Unacceptable reasons for absence
The following reasons for absence would not generally be acceptable:
- Holidays
- Part-time employment
- Leisure activities
- Birthdays
- Babysitting
- Driving lessons
Harriet Ellis may issue a general authorisation of absence in some circumstances – e.g. in the case of severe weather.
Complaints from Students
If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
Step 1:
Speak to your Customer Service Officer to discuss your views
Step 2:
Contact the Operations Manager David Martin in writing at david@harrietellis.com. You will receive a response within seven working days.
Step 3:
if you are still not satisfied then please put your complaint in writing to Hadley Silver, Manager. You will receive a response inside seven working days.
The student should contact the Company Director concerned in writing and explain the nature and grounds of the complaint.
The Director of the Division will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
If it appears to the Director of the Division that the complaint appears on the face of it to be unjustified, misconceived or vexatious the Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
In the event of a complaint proceeding formally, the Director of the Division will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the Director of the Division.
The Director of the Division will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The Director of the Division will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
If the Director of the Division decides that there is a basis for the complaint, the Director of the Division will seek an equitable resolution of the issue.
If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. Harriet Ellis reserves the right to expel instantly any student contravening our gross misconduct policy.
STATEMENT OF HEALTH, SAFETY & POLICY
1. General Statement
1.1 Harriet Ellis fully recognises the duties placed upon it under the Health and Safety at Work Act 1974 and all other relevant legislation. The company is committed to ensuring it at least complies with the minimum requirement and wherever reasonably practicable shall exceed them. It also recognises the obligation it has to others with regard to its activities including the funding bodies in UK responsible for provision of youth training as well as other partners in relation to delivery of training.
The company is committed to working with these partners to ensure a safe and healthy working environment. The company recognises the duties it has to not only its staff, but also to trainees, contractors, visitors and any others who may be affected by its activities and shall adopt the principle of zero tolerance with regard to accident prevention. This principle is underpinned by the acceptance of the company that no accident at work is acceptable.
1.2 Harriet Ellis also recognises the position it holds within the Recruitment and Training Industry and as such is committed to the production of high quality Health and Safety training materials. The company will also work toward attaining a position of Standard in Health & Safety.
2. Policy Objectives
2.1 Health & Safety must be regarded as a mutual objective for management and employees at all levels. Therefore management will:
- Provide and maintain a safe, healthy working environment with safe access and outlets;
- Ensure the safety of staff who is mobile workers or those who work from work.
- Ensure that trainees under its Training Agency are placed in a safe and healthy working environment;
- Provide safety training, information and instruction as required for all employees, trainees, visitors and contractors etc, as appropriate.
- Provide all necessary safety devices, protective equipment and supervise their use.
- Maintain a constant and continuing improvement in all aspects of safety, in particular by introducing and monitoring safety procedures.
- Consult employees on matters relating to workplace health, safety and welfare, development and review of policy and procedures through safety management established within the company.
- Communicate relevant Health and Safety information through Notice boards in the workplace and the internal e-mail.
2.2 Staff has a duty to co-operate fully in the operation of this Policy by:
- Working safely and efficiently, complying with any instruction, information * training in accordance with all procedures and statutory obligations.
- Immediately reporting incidents (including accidents, near misses, which have results in, or may lead to injury).
- Assisting with the investigation of accidents and aiding the introduction of measures to prevent a recurrence.
3. Policy Implementation
3.1 The company has appointed a Manager responsible for Health & Safety who will ensure continual strategic direction with regard to health, safety and welfare in Harriet Ellis.
3.2 Harriet Ellis shall appoint local advisers competent in Health and Safety who will provide general advice on policy implementation.
3.3 The Health and Safety Officer shall maintain the safety management system and ensure processes are in place for its continual improvement.
3.4 Department Managers are responsible for implementation and operation of the safety management system in their departments and will be accountable to the Director responsible for Health and Safety. Managers will be supported in this function by the Health and Safety officer.
3.5 The Operational health and Safety manual will give further guidance on arrangements for putting into effect this policy.
3.6 This policy shall be reviewed whenever circumstances require it such as changes to legislation or activities and at least annually.
3.7 This policy shall be issued to all new members of staff and be made available on notice boards, as well as to all other interested parties through the Harriet Ellis web site.
This policy will be included in the induction of new staff.
